FAQQuestions? We're here to help.
Answers to common questions about our services, pricing, delivery and more. Can't find yours? Call or text (516) 442-5783.
How do I get started with Medscript Pharmacy?
Tell your doctor to send your prescription to Medscript Pharmacy in Rockville Centre and we take over from there. We prepare your prescription and either deliver it free to your address or schedule a pickup.
How can my provider send my prescriptions to Medscript Pharmacy?
Your doctor can e-prescribe to Medscript Pharmacy, or send it by phone or fax. Our NPI number is 1972973428 and our fax number is (844) 308-8767. If you have a paper prescription, you can drop it off at 180 Sunrise Highway, Rockville Centre.
Do you offer free delivery?
Yes. We offer free home delivery to your door. OCLI patients get same-day delivery at no extra cost. For other medications, timing depends on your location and when you order, so call us to confirm delivery in your area.
How do I transfer my prescription to Medscript?
Call us at (516) 442-5783 or fax (844) 308-8767 with your current pharmacy's information and your prescription details, or use our online transfer form. You can also have your doctor send the prescription directly to us. We handle the paperwork with your previous pharmacy.
What insurance plans do you accept?
We accept all major insurance plans, including Medicare, Medicaid and most private insurance. We also have preferred plans with reduced or zero copays. If a medication isn't covered, we offer cash pricing programs, and we can talk to your doctor about more affordable alternatives.
How does your cash pricing program work?
Our cash programs give clear, low prices on commonly prescribed medications when insurance doesn't cover them: Accutane at $30 for 30 capsules in every strength, respiratory medications from $10, generic Restasis at $65, and ED medications at $2 per pill. The price you see is the price you pay.
What are your hours?
We're open Monday to Friday from 9 AM to 7 PM and Saturday from 9 AM to 1 PM. We're closed on Sundays. Outside business hours, leave a message and we'll call you back as soon as we open.
How does the auto-refill program work?
We track your refill dates for you and coordinate with your doctor and insurance so you never run out. With your approval we can also synchronize your prescriptions to be ready on the same day each month, then call to schedule delivery or pickup.
Do you dispense controlled substances?
Yes. Your ID is required, and we need your signature when we deliver.
Do you offer medication counseling?
Yes. Our licensed pharmacists offer one-on-one consultations about how to take your medications, side effects and drug interactions, and we provide full medication reviews and therapy management.
How can I reach a pharmacist with questions?
Our pharmacists are available six days a week: Monday to Friday 9 AM to 7 PM and Saturday 9 AM to 1 PM. Call or text (516) 442-5783.